Privacy Policy

When you use Proptech tool Kunji’s services, through  Website or the Mobile App, you are trusting us with some of your information. We understand this is a major  responsibility on us and we are always working hard to keep your information safe and secure, and give you control over your data. This Privacy Policy section is meant to help you understand what information Kunji collects, why we collect such information and how you have full control to update, manage or delete your information.

Introduction

Kunji is a comprehensive security and community management platform helping users to make their life safe, secure and convenient. Our various services include:

• Payments Management: Kunji features an end-to-end service charges and payment module to simplify management of Society service & maintenance charges for the Residents ..
• Visitor Management: Kunji’s technology enhances security by ensuring that there is a process of visitor process managed by within the app and website providing control and monitoring visitor entries and details.
• Delivery management: With Kunji, users can have their deliveries delivered to their door or be left at Society’s delivery collection points in case they are not available at home – and pick them up at their convenience. Kunji will be partnering with eCommerce portals to make the entry of delivery personnel faster and more secure.
• Security Alert: In case of an emergency, residents can alert their security personnel at the click of a button on the app.
• Daily Worker Management: All residents receive notifications on the entry of their daily workers (maids, cooks, drivers, baby-sitters etc), and can also check their monthly attendance.
• Helpdesk and Communication: With Kunji Communication Management, management committee and Residents can create opinion polls, send meeting invites and residents can have their complaints resolved by raising an issue to the concerned person and monitoring progress of the issue.

Kunji seamlessly connects the community – the residents, , facility management, security personnel, daily workers, visitors and Service Providers – through the app, with a view to improving the security and convenience.

Information Kunji collects

We would like you to understand that the information collected via the Kunji app or website is to help us provide you with convenient and reliable service.

The information Kunji collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. For e.g. for standard Kunji services, only your house/flat details along with name, CNIC, email and mobile number will be needed. However, if based on the society to use advanced features like Accounts and payments, additional information may be needed to render services.

Information collected on the Kunji app and website:

• Residents: Name, Email address, Date of Birth, CNIC, Mobile number, Secondary Mobile number, your apartment/house number, tenant or an owner, vehicle number (if any) (including make and model)rent agreement( if any) and any other optional information including photographs, reviews, content, communications, posts, listings, payment information, address book etc. as you may have chosen to provide on Kunji.
• Guests: Name, mobile number and resident house/flat to be visited. No other guest information is required on Kunji App for entry at gate (Note: Individual Society Management may mandate additional information such as, photograph, CNIC etc. which is totally at discretion of respective Society’s Management )
• Service/Delivery providers to society/individual homes: The name, phone number, resident flat/house to be visited (if any), vehicle number (if any), entry/exit time, identity proof such as CNIC/Driver’s License, visit purpose and photograph. For security reasons, some personally identifiable information of service providers including delivery executives is taken at the gate as per the discretion of the respective Society’s Management and appropriate local laws. Additional information: IP address, Webpages visited (Pages of Kunji.pk visited by the user; a standard practise to optimize user experience and curate content of a website), browser, device and operating system information (including device ID, Android ID, Apple IDFA ID etc.), mobile network information, the date, time, and referrer URL of your request (the website from which the user was redirected to Kunji.pk; a standard practice to track and compensate the originator of traffic to Kunji website, such as when a visitor clicks on a Google ad for Kunji.)

We collect standard website access information (type of browser etc) using cookies and other similar technologies on all our websites ( Kunji.pk). We do this to measure, improve and personalize our services for you and we do not share this information with any third party organizations for commercial purposes.

We don’t sell or trade user information in any form to anyone. The information is used solely for the purpose of enabling services and making your experience better on Kunji platforms.

Kunji’s services are an extension of the services offered by the Society’s Management (being our direct customer) of the premises. The Society Management members will have access to all the information collected for their society on Kunji for recording and security purposes. In case any of the Society Management members access any of resident data, Kunji will transparently convey the same to the user along with the reason for access of the information.

How the information is collected

Kunji provides its services through our website and mobile app (will be collectively referred to as “Kunji Platforms”). User information is collected via our platforms either directly or indirectly to give great product and service experience.

Direct information: All personally identifiable information as mentioned in “Information Kunji Collects” segment is explicitly collected on the platform where users fill in their details and deemed consent to be contacted or their information to be used by Kunji for serving them better via the platforms. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

Indirect information: Information like IP address, device data, browsing data and other information as detailed in “Information Kunji Collects” is collected while the user is interacting with our platform. The same is collected to make user experience on our platforms better.

Why the information is collected

We use information collected from users to provide our services. The data is collected on Kunji website as per discretion and inputs given by users. On the mobile app information is collected as per our agreement with Society Management who act as an extended service provider to all residents within the society.

Following are the key services which will require information collected:

• Account set up and administration
• Verification of your account
• Personalization of content, business information or user information
• Periodically communicate with you (like new feature/benefits introduction, newsletters, contests, feature usage guidance, compliance requirements, offerings, etc.)
• To provide accurate insights to Users
• To provide additional value-added services that you may avail from Kunji
• Legal obligations and meeting internal audit requirements (Non-guest visitor information)
• Information is used to improve safety and reliability of services across platforms. This include detecting, preventing and responding to security risks, fraud or any technical issues which can harm our users or Kunji

User privacy controls

Kunji ensures that you are in full control of the information we collect and how it is used.

This section describes key controls for managing your privacy across our platforms and services. In addition to this we also provide few other mechanisms by which users can reach out to us to modify or erase their information available with us.

Managing, reviewing, and updating your information: When you’re signed in, you can always review and update information by visiting the services you use. For example, you can change your contact details such as your name, email and phone number.

Choice to opt-out: For removal of notification and society communication messagesyou may reach out directly to the Society Management Office.

Unsubscribing, removing and deleting your information: If you choose to unsubscribe from our platforms or delete any of all of your information, you can delete your apartment/house and then uninstall the app. In addition to this you may also send an email to support@Kunji.pk for specific information about your account or deletion of your account history. However, such deletion of specific information may require the approval of the Society Management and we may still retain some information and records of transaction for specific period as required by any law, contract with Society Management or policy as applicable.

Sharing your information and disclosures

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:

For general information disclosures:

• To our subsidiaries and affiliates, which are entities under common ownership for provision of our Services or to comply with applicable laws.
• Kunji uses third party service providers to provide variety services on our behalf viz., Communications Services (SMS, Push Notifications, Emails, IVR Calls, WhatsApp services etc.), Banking Partners, Payment Gateways, Analytics Platform, Cloud Services, ANPR/Hardware Integrations, etc. and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• When user reaches out to Kunji customer care for specific query/issues and customer care personnel has to access your information for resolution of your query.
• Explicit user consent will be taken by Kunji in case we partner with third-party companies, organizations, or individuals outside of Kunji to provide additional services or offerings to users. The use of such services may require you to share your name, email, phone number, flat/house details, vehicle number or other information with these partners. In such cases, Kunji will only share your information and offer you the service with your explicit opt-in. The services may contain links to third-party websites. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties.

For Legal Reasons: We may need to share or disclose some of your information outside Kunji without the consent, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonable necessary in the following events:

• Meet any law, regulation or legal process as applicable or enforceable request from government.
• To enforce applicable terms of service, including investigation of potential violations, fraud, security or technical issues/breaches.
• Information as necessary with your respective Society’s Management as per terms of agreement.
• Protect against harm to the rights, property or safety of our users, Kunji, or the public as required or permitted by Law.

Consent: In some cases, we may process some of your information provided  to your Society Management as represented by them to Kunji or expressly to us at the time we collect such data. In case we need to process any of your information we will be clearly indicating to you at the point and time of collection. By using Kunji or any other domain owned by us, you are authorising Kunji (including its representatives, affiliates, and its business partners) to contact you via via email, phone call, push notification, WhatsApp or SMS and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers, for which your information may be collected in the manner as detailed under this policy. You hereby agree that you authorise Kunji to contact you for the above mentioned purposes Your deemed authorization, in this regard, shall be valid as long as your account is not deleted.

You have right to change your consent at any given point of time either via platform or writing to us at support@Kunji.pk. If you change your consent, then we will stop processing the relevant Personal Information except to the extent that we have other grounds for processing such Personal Information under applicable laws.

Your information will be shared with another business entity should we(or part of our business/assets) plan to merge with, or be acquired by another business entity or in cases of organization restructuring or amalgamation. In case of such a transaction or re-organization the new business entity will follow this Privacy Policy. All the affected users will be notified before personal information is transferred or becomes subject to different entities’ privacy policy.

Your information security

We build security into each and every system and services to protect your information.

All Kunji platforms and processes are built with strong security features that continuously protect your information. We have multiple real time checks and tests running to help us detect and automatically block security threats from ever reaching you. In case of any detection of threat or risk that we deem you should be aware of; we will notify you and guide you through steps to keep your privacy protected.

We are constantly striving to protect your data from unauthorized access, disclosure, modifications, or destruction of any information we hold, including:

• All information going in and out of the app is 256 bit https encrypted. TLS encryption is used throughout the application for data in motion and data is also encrypted at rest.
• All information is stored in servers with best in class firewalls and needs multiple authentications for any access and no unauthorised person will have access to the same.
• We constantly review our information collection, storage and processing practices, including physical security measures, to prevent unauthorised access to our systems.
• We restrict access to personal information to employees, and external contractors who may need the information in order to process some services. Any internal employee with this access is subject to strict contractual confidentiality obligations and strict actions (up to termination or criminal action) will be taken if they fail to meet these obligations.

However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorised third-party access to our platforms or databases.

You acknowledge that as a registered user you are responsible for maintaining the security of your Account such as your Account login credentials and passwords, and that you should not provide these credentials to any third party. If it comes to your knowledge that or if you have reason to believe that your Account credentials have been stolen or been made known to others, you must contact us immediately at support@Kunji.pk. You acknowledge that you are responsible for all acts done, using your Account login credentials. We are not responsible if someone else accesses your Account on account of your failure to maintain security of your Account credentials.

Your information retention and deletion

The information collected on our platforms is retained for different periods of time depending on what the information is and how it is used and how you configure your settings.

• All the visitors’ information is retained for a specific period of time (period beyond which the data is deemed not to be reasonably necessary for operation or by law) and this interval will be as per the discretion of the Society’s Management. Kunji will delete all visitors’ information from its systems after 2 years by default. The Society Management will have the option to increase the retention period above 2 years if requiredOnce deleted, even Kunji will not be able to retrieve past data.
• Residents may request at any time that their data on Kunji systems be erased. This is referred to as the Right to be Forgotten and can be triggered through Account delete option from the Kunji app or by writing to support@Kunji.pk.
• We keep some data until your society is live on Kunji and all such information is deleted if your society is no longer live on our platform.
• In case you have left a society on Kunji, you can delete all your details on our App and uninstall our app. In case of more assistance, you can write to support@Kunji.pk.
• However, some data we may retain for longer period when necessary for legal purposes, such as security, fraud or financial record keeping.

When you delete data or request for deletion of data, we follow a process to make sure that all your data is safely and completely removed from all our servers. We also ensure that none of your information is subject to accidental or malicious deletion.   This may lead to some delay between actual requests made and final deletion as we ensure that information deletion is genuine and not accidental from our active and backup systems. Any such request  will be replied within 15 days and actioned within 45 days subject to approvals from the Society Management and not including the time taken by them in approvals.

Site no. 180 A, P2 GECHS, Model Town Link Road, Lahore

In case of any grievance arising from the use of the Platforms, please contact Kunji support or email to support@kunji.pk , the details of which are set forth below:

Representative Key Officer: Raja Wasim  
Contact:  support@kunji.pk

From time to time, we may update this Policy to reflect changes in Kunji’s services and its policies. Any changes will be effective immediately upon the posting such revised Privacy Policy. If we makes any material changes, it will be notified to you by email (sent to the e-mail address specified in your account) or by means of a notice prior to the change becoming effective. We encourage you to periodically review this page for the latest services and privacy policies.